Terms of Service

These terms are the agreement between your business and MyMentor for the use of Hariken. By creating a workspace you accept them.

What Hariken does

Hariken connects your Facebook Page, Instagram professional account and WhatsApp Business account to one inbox, answers customer messages with an AI assistant, identifies products from photos customers send, checks your stock, and creates orders.

What you need

• A business you are authorised to represent
• A Facebook Page, Instagram professional account or WhatsApp Business account you control
• To be at least 18 years old
• To follow Meta’s own platform terms, which apply to you as well as to us

Your responsibilities

You are responsible for what is said to your customers through Hariken, including replies drafted by the AI. In particular:

• Your catalog must be accurate. The assistant quotes the prices and stock you give it. Wrong data produces wrong promises to your customers.
• You must honour orders the assistant creates on your behalf, or resolve them with the customer directly.
• You must not use it for spam. Unsolicited bulk messaging violates Meta’s policies and will get your account banned by them, not just by us.
• You must not sell prohibited goods through it — anything Meta’s commerce policies forbid, or that is illegal in Bangladesh.
• You must keep your own privacy policy telling your customers that an AI assistant may reply to them.

The AI is an assistant, not a guarantee

The assistant can be wrong. It can misidentify a product from a photo, misread a message, or answer a question badly. Hariken gives you confidence scores, hands conversations to a person when it is unsure, and lets your team take over at any moment — but you should supervise it, particularly on high-value orders.

We do not warrant that the assistant will be accurate, that product matching will identify the right item, or that the service will be uninterrupted.

Your data stays yours

Your catalog, your conversations and your customer records belong to you. We process them to run the service, as described in the Privacy Policy. Orders can be downloaded from the Orders page at any time, and we will send you a full export on request. We delete your data when you close your account.

Your customers’ data

When your customers message you, Hariken processes their details on your behalf. For that data you are the controller and MyMentor is your processor. We:

• Process it only to run the service for you, as described in the Privacy Policy
• Keep it confidential, and limit our staff’s access to those who need it
• Protect it as described under “How we protect it” in the Privacy Policy
• Use only the providers listed there, and hold them to the same standard
• Tell you within 72 hours if we find a breach affecting it
• Help you answer your customers’ requests to see or delete their data
• Delete it when you close your account, except order records the law requires us to keep

You are responsible for having a lawful basis to collect it and for telling your customers that you use Hariken.

We do not use your conversations or catalog to train AI models, and we do not share them with other businesses.

Fees

Paid plans are billed in advance for the period you choose. Usage beyond your plan’s limits is billed as set out on our pricing page.

WhatsApp charges are separate. Meta charges for WhatsApp messages under its own rates, which vary by country and message type. These are passed through to you.

Fees are non-refundable except where the law requires otherwise.

Suspension

We may suspend or close a workspace that:

• Breaches these terms or Meta’s platform policies
• Is used to send spam or deceive customers
• Puts our Meta app at risk of being restricted
• Has unpaid fees after we have told you and given you time to pay

Where it is safe and lawful to do so, we will warn you first and give you a chance to put it right.

Closing your account

You can close your workspace at any time by emailing privacy@mymentor.bd. We keep your data for 30 days in case you return, then delete it. Order records are retained where the law requires, stripped of identifying details.

Limits on our liability

To the extent the law allows, MyMentor is not liable for lost profits, lost sales, or indirect losses arising from your use of Hariken. Our total liability in any twelve month period is limited to the fees you paid us in that period.

Nothing here excludes liability that cannot lawfully be excluded.

Changes

We may update these terms. If a change materially affects you we will tell you by email at least 30 days before it takes effect. Continuing to use Hariken after that means you accept the change.

Governing law

These terms are governed by the laws of Bangladesh, and its courts have jurisdiction over any dispute.

Contact

MyMentor
Dhaka, Bangladesh
privacy@mymentor.bd